1. Powers, Robert. “Employee RETENTION: Applying Hospital Strategies to EMS.” EMS World. 2010. Web. 10 November 2010. http://www.emsworld.com/publication/article.jsp?pbld=1&id=6380.

This article explored why it is necessary for EMTs to continue volunteering as to avoid a shortage of Emergency Medical Services, in addition to explaining ways that EMS organizations can begin to apply hospital strategies to EMS. Broad strategies that will foster senses of belonging and bring job satisfaction are discussed in this article.

2. Brudney, Jeffrey L., Hager, Mark A. “Volunteer Management Practices and Retention of Volunteers.” The Urban Institute. (2004). Web. 29 November 2010. http://www.urban.org/publications/411005.html.

This article provides many ways in which managers can create environments that foster and encourage volunteer retention and recruitment. It explores various managerial practices that are necessary to keep volunteers happy and useful to the organization.

3. Russ-Eft, Darlene F., Philip D. Dickison, Roger Levine. “Examining Career Success of Minority and Women Emergency Medical Technicians (EMTs): A LEADS Project.” Human Resource Development Quarterly 19-4 (2008): 281-98.

This article gives insight on how successful EMTs are in regards to varying factors. Many aspects determined the level of success of an EMT, including: gender, level of education, experience, hours worked, minority status, in-service training, mentoring, coaching, organizational factors, and other individual factors.

4. Franks, Patricia E., Nona Kocher, Susan Chapman. “Emergency Medical Technicians and Paramedics in California.” The Center for the Health Professions. January 2004. Web. 10 November 2010. http://ucsfchp.staging.r2integrated.com/Content/29/2004- 01_EMTs_and_Paramedics_in_California.pdf.

This article provides the different levels of EMTs that one can achieve, the demographics of EMTs, major turnover reasons, as well as the many steps necessary to become licensed, certified, and registered.

This website gives insight to the many ways that EMS providers can increase the number of employees who stay on their squad and continues to volunteer, but ways that they can attract new employees. Many EMS providers have various ways to honor and recognize their employees and ways to recruit new volunteers. The things they do for their employees are part of the reason many people choose to volunteer and to continue to volunteer.

I used this site as a reference to give me a better idea of various hourly wages and yearly salaries for different professions in the United States. It provided me with a good sense of what types of jobs are better paying and which jobs would be seen as low-wage.

7. Highflyer. “Life As A Volunteer EMT.” Associated Content. Associated Content On Yahoo. 16, February 2007. Web. 17 November 2010. http://www.associatedcontent.com/article/145334/life_as_a_volunteer_emt .html?cat=12.

This blog was very helpful in understanding firsthand accounts of what it is like to respond to EMS calls, as well as what EMTs go through on a regular basis. It gave insight to the emotional roller coaster that medical professionals ride on throughout their career.

8. Zero. “The Other Side of EMS.” Blogspot. 26 November 2008. Web. 18 November 2010. http://www.ems-uncovered.blogspot.com/.